Frequently Asked Questions
Find answers to the most common questions about our luxury cosmetics
How long does shipping take for my order?
We strive to ship all orders within 2-3 business days. Delivery time depends on your location and can vary from 1-5 business days.
What ingredients do you use in your products?
All our products contain natural and luxury ingredients of the highest quality. We do not use parabens, sulfates, or other harmful chemicals.
Can I return my order?
Yes, we offer a 30-day return guarantee on all products. Products must be unopened and in original condition for a full refund.
Are your products suitable for sensitive skin?
Our products are dermatologically tested and suitable for all skin types, including sensitive skin. We always recommend performing a patch test first.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $75 within the United States and Canada.
How can I contact you for further questions?
You can reach us via email at info@derinacosmetics.com or through our contact page. We respond to all inquiries within 24 hours.